Privacy Policy - Privacy Policy - Citrine Online

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There is a temporary issue with the ordering online.
Please call Dawn on +44 (0)151 625 1707 and she will take your order.

At Citrine we are committed to maintaining your privacy.

Information we need and how we use it:

When you order we ask for your name, address, telephone number, email address for competitions, prize draws, special offers or newsletter sign ups. When a purchase is made, in addition to the above, we also ask for payment method details. We will store your details (excluding payment details); your data will enable us and our processors to fulfil your order and to notify you about our products, promotions and special offers via email. If you do NOT wish to receive email newsletters simply inform us when we take your order.

Safety and Security:

Our site uses secure server software to protect your information. We also follow a tight security procedure as required under UK Data Protection Legislation (The Data Protection Act 1998) to protect information that we store about you from unauthorised access.

Internal Confidentiality:

We limit access to your information in 4 ways:

Access to information is limited to the employees who need access to it to perform their responsibilities.
We use full login and password controls.
All employees are required to sign confidentiality clauses as part of their contract of employment.
All database access controls are updated and reviewed periodically.

Use of Information:

All information we collect via our site will be used for the following purposes ONLY:

Dealing with orders and accounts.
Our research.
To process payments, credit reference checking and fraud detection.

We will NOT make our mailing lists available to other companies or individuals.

Your Rights:

If for any reason you are concerned or unsure about the personal and account information we are holding in your name please email us. We will happily review your file and update our records accordingly.

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